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Need Help? 01244 900052 Mon-Fri 9-4pm

 

Customer Service


Shipping & Delivery

Delivery in the UK is free for everything. (except greetings cards... SEE T & C's at the bottom)

Orders in the main store will be desptached within 2 working days of placing an order.

Please note, when stated in product descriptions, a "day" is a working day.

This does not include Bank Holidays, Public Holidays or Saturday and Sunday.

Occasionally, there may be a delay in processing your order for reasons out of our control.

This may be due to vehicle breakdown, adverse weather conditions or other unforseen circumstances.

We will always keep you informed of the situation and work with you to resolve any problems.

Some items in store may be dispatched seperately at no extra cost to you.

Some customised , hand made and personalised items may take up to 4 weeks to make.

Individual disptach times are given in the product details.

A number of Special order items have a delayed dispatch.

Please read each product delivery description carefully for an accurate guide to delivery.

**Please Note** If you refuse a delivery from us, you will be responsible for the return carriage fee.

Worldwide deliveries may incur seperate delivery charges, 

as items that are made to order/ customised / personalised are dispatched from different locations.

**PLEASE NOTE** Greeting cards either have to be purchased in 6's or bought with something else.

This is because we keep the prices really low and are unable to provide Free Delivery for a single card.

 

Returns 

Please return any items to us within 30 days of delivery for a refund or exchange. 

Package up your parcel carefully, make sure your original invoice is inside parcel, 

so we can identify your order, and send via Hermes. 

Please ensure you use all original packaging,and carefully pack any fragile items.

We cannot be held resposible for breakages on return due to poor packaging.

Hermes can either collect the parcel or you can drop it off at multiple locations. 

Return costs are your responsibilty. 

Once we recieve your return and process it, we will exchange or refund your payment method. 

This can take 10 working days to process.

 If you have a faulty item, we apologise and will act quickly to resolve this. 

Please email us at enquiries@thecuriousdogshop.co.uk for any return, as some items are dispatched direct.

 

Contacting Us

 Please contact us if you have any questions at enquiries@thecuriousdogshop.co.uk

You can also phone 0151 513 8862, or from outside the UK   +44 151 5138862


placing & Viewing orders

We will ask you to register with us before you place an order but only so that we know who you are and where to ship your order.

This information will be stored securely, but only so that you won’t need to enter it again if you make any future orders with us.

We will never pass this information onto anyone else so please rest assured that your details are safe with us. 

Orders will be confirmed via email. You will also be updated when your item/s are dispatched.

Occasionally, we may be out of stock of an item you have ordered.

This is because we have numerous suppliers who dispatch items direct, and also because we sell through multiple platforms.

Please accept our apologies, we will do our best to inform you ASAP.

We will also provide you with an estoimated delivery, or if you prefer, a swift refund.


payment, pricing & promotions

We only accept payment via Paypal, and Netpay. 

We have chosen to do this so that our customers have confidence that their card details are in safe hands.

 We do not store credit card details nor do we share customer details with any 3rd parties.

Current Promotions are listed in the Offer section.

Market prices are checked from time to time, and we do our best to be competitive.

However, if you find a lower price elsewhere within 14 days of purchase, we will refund you the difference

( Please note, as our items include free post, we take into account the competitors postage prices)


Terms & Conditions

 

  1. Introduction

    • This website www.thecuriousdogshop.co.uk (the Website) is operated byJane Callister trading as The Curious Dog Shop (we/us).
    • These terms and conditions together with our Privacy Policy (the Terms) govern your use of the Website. By using the Website, you accept these Terms in full. If you disagree with any part of these Terms, do not use the Website.
  2. Intellectual property rights

    • The Website and all intellectual property protecting the Website ("Content") are the sole and exclusive property of us or our licensors.
    • You may view the Website on your computer screen and print its contents on your printer for your personal and non-commercial use only. For the avoidance of doubt, anything printed will form part of the Content.
    • Without our written consent, you may not use, transfer, adapt, copy or reproduce any part of the Content, this Website or its source HTML code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content. This includes electronic reproduction by uploading or downloading.
    • You warrant that it is legal for you to view this Website in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using the Content.
    • All Contents of this Website are: @The Curious Dog Shop
  3. Licence to use the Website

    • Provided you are eligible to use the Website you may view, download for caching purposes only, and print pages from the Website for your own personal use, subject to the restrictions below.
    • You must not without our express written consent:
      1. republish material from the Website (including republication on another website);
      2. sell, rent or otherwise sub-license material on the Website;
      3. reproduce (by downloading or uploading), duplicate, copy or otherwise exploit material on the Website for a commercial purpose.
  4. Restricted access

    • Access to the My Account section of the Website is restricted to registered users
    • You have the ability to register on the Website to enable you to access restricted areas of the Website or other content or services.
    • Wherever you are asked to provide information in connection with the Website, you agree to provide true, accurate, current and complete details. You are not obliged to provide us with any optional information requested. You also agree to maintain and promptly update information provided when you registered with the Website and any other information you provide to us, to keep it accurate, current and complete, and to maintain the security of your login and password. Please see our Privacy Policy which forms part of the Terms.
    • You accept responsibility for all activities that occur under your user account including without limitation your interaction with other users of the Website.
    • We reserve the right to restrict access to areas of the Website, or indeed the whole Website, at our discretion.
    • We may disable your account and password at our discretion.
  5. Customer Testimonials

    • You are solely responsible for any content (in whatever form) that you upload, publish, display, post on, or transmit to or share with other users on the Website (User Content) and we accept no responsibility in relation to the same.
    • You agree that we are under no obligation to pre-screen or control User Content that is made available on the Website and as such we do not guarantee the suitability, accuracy or quality of such content.
    • However, we may take such action as we deem appropriate to deal with the posting of unsuitable User Content, including suspending or cancelling your account, restricting your access to the Website, or commencing legal proceedings against you.
    • Ownership of your User Content, and any intellectual property and proprietary rights in your User Content remains with you. However, by uploading, publishing, displaying, posting or transmitting User Content on the Website, you hereby grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.
    • You must not use the Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website.
    • You must not use the Website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
    • You must not use the Website for any purposes related to marketing without our express written consent.
    • You must not use the Website to copy, publish or send mass mailings or spam.
    • You must not use the Website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish or send via the Website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person's intellectual property rights or rights of confidence, impinge upon any person's privacy, or constitute incitement to commit a crime; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.
    • You agree to indemnify us, our officers, employees or licensors in respect of any loss that we or they may suffer as a result, directly or indirectly, of any breach by you of any provision of this section 5.
  6. Limitations of liability

    • The information on the Website is provided free-of-charge. You agree that you use the Website entirely at your own risk.
    • Whilst we endeavour to ensure that the information on the Website is correct, we make no warranties, whether express or implied in relation to its suitability, reliability, completeness or accuracy for any purpose; nor do we commit to ensuring that the Website remains available or that the material on the Website is kept up-to-date.
    • We acknowledge that we may be liable for direct and foreseeable losses arising from our acts or omissions in connection with the Website. However, in all other circumstances we shall not be liable for any damages whatever, including but without limitation to, loss of or damage to property, damages for loss of use, data or profits, arising out of the use or performance of the Website, the provision of or failure to provide services, or for any information obtained through the Website, or otherwise arising out of the use of the Website or interactions betweens users of the Website (whether online or offline), whether based on contract, tort (including negligence), or otherwise, without limitation, even if we have been advised of the possibility of damage.
    • However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
    • If you are dissatisfied with any portion of the Website, or with any of these terms and conditions, your sole remedy, except as specifically provided in these terms and conditions, is to stop using the Website.
  7. Variation

    • We may revise these terms and conditions from time-to-time and without individual notice to you. Please check this page regularly to ensure you are familiar with the current version. You will be deemed to have accepted any modifications if you continue to use the Website after they have been posted.
  8. Availability

    • We reserve the right at any time to modify or discontinue, temporarily or permanently, your access to or use of the Website with or without notice.
  9. Virus Protection and Compatibility

    • While certain precautions have been taken to detect computer viruses and ensure security, we cannot guarantee that the Website is virus-free and secure.
    • We shall not be liable for any loss or damage which occurs as a result of any virus or breach of security. We do not give any warranties as to the compatibility of the Website with your computer systems, software and/or hardware.
  10. Entire agreement

    • These terms and conditions constitute the entire agreement between you and us in relation to your use of the Website, and supersede all previous agreements in respect of your use of the Website.
  11. General

    • A failure or delay by us in enforcing compliance with these terms and conditions shall not be a waiver of that or any other provision of these terms and conditions.
    • If any of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
    • None of these terms and conditions shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party.
  12. Law and jurisdiction

    • These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
  13. Trading Name

    • The Curious Dog Shop Shop is the trading name of Jane Callister.  Registered address: 39 Trafalgar Rd, Wallasey, Merseyside, CH44 0DZ
  14. Our contact details

    • If you have any questions about these terms and conditions, please write to us by email to enquiries@thecuriousdogshop.co.uk or by post to:

                          The Curious Dog Shop C/O News Plus 39 Trafalgar Rd, Wallasey, Merseyside, CH44 0DZ

                          Alternatively you can contact us by telephone on 0151 513 8862 or from outside the UK +44 151 513 8862



 

Woof!!